The Hames Pro Proven Process
At Hames Pro, every project—no matter the size, scale, or setting—follows the same proven system. This structured approach allows us to deliver predictable excellence, clear communication, and long-term reliability for every audio, video, lighting, and acoustical system we design.
With over 110 years of combined design and installation experience, 1,000+ installed systems, and a legacy dating back to 1975, Hames Pro brings unmatched technical knowledge, certified expertise (Infocomm CTS), and dependable service to every client partnership.
We don’t just install equipment—we guide you through a complete lifecycle, from the first discovery meeting to long-term support and maintenance.
1. Discovery & Scope
Every successful project begins by listening.
Our team sits down with you to understand your needs, your space, your goals, and any budget or technical constraints. Whether you’re building a new worship center, upgrading a conference room, or improving acoustics in a performance venue, this step ensures we define the right solution from the start.
We use these conversations to determine system functionality, performance priorities, and the unique workflow requirements of your organization. The result: a clear scope and direction for your custom-designed system.
2. Design & Engineering
Once we understand your needs, our engineers begin crafting a system tailored specifically for your space.
We translate your goals into a detailed design concept that outlines equipment specifications, system capabilities, and the overall user experience you can expect. You’ll review the proposal with us, ask questions, and offer feedback—ensuring the final design perfectly aligns with your objectives and your budget.
3. Project Management
With an approved design in place, our project managers coordinate the entire process from kickoff to completion.
We meet with you onsite, finalize scope requirements, and develop an initial project drawing—updated continuously throughout the build. These drawings become the blueprint for our technicians, detailing hardware, wiring, labor expectations, installation sequencing, and subsystem integration.
This disciplined project management process ensures nothing is left to interpretation—and that the finished result matches the approved design every time.
4. Installation & Calibration
Our certified technicians bring your system to life.
Using the engineering documentation, we install all required wiring, enclosures, audio/visual equipment, control systems, and supporting components. Every device is tested, calibrated, and configured to deliver peak performance in your space.
If changes arise, we update the as-built documentation so your system records stay accurate for future service and upgrades.
5. Training & Support
Once the installation is complete, we ensure your team feels confident and fully equipped to use the system.
We provide hands-on instruction, system walkthroughs, and access to all necessary documentation. Manufacturer warranties are secured, and our service department is available for ongoing support. If desired, we can design a customized service plan including 24/7 remote monitoring, network performance testing, and priority response times.
Your system should work for you—not the other way around.
6. Drawings & Diagrams
After project completion, you’ll receive a full set of system drawings showing how every component is connected and configured.
These diagrams become part of your permanent records, and we store a copy as well—ensuring fast troubleshooting and seamless upgrades for years to come.
7. Service
Every installation is backed by a one-year workmanship warranty, and all equipment includes its manufacturer-specific protection.
If an issue arises, the same team who designed and installed your system will support it. We provide service on all products we sell, ensuring reliability, consistency, and long-term peace of mind.
8. Aftercare & Maintenance
Technology is not a “set it and forget it” investment.
Our optional ongoing Service & Maintenance Programs ensure your system stays clean, calibrated, updated, and functioning at full performance.
We also offer additional training sessions, refresher courses, and onsite evaluations whenever needed. Your system evolves—and we evolve with you.
9. Your Audio Visual Partners
Our relationship doesn’t end with installation.
Hames Pro is built on long-term partnerships with churches, businesses, schools, theaters, and organizations across the Southeast. As your needs grow and technology changes, we remain your trusted AV partner—helping you stay modern, effective, and prepared for the future.
We’re here for you long after the paperwork is signed.